Return, refund & cancellation policy

Made to order — no change-of-mind returns

All Submit to Rome apparel is made to order. We do not accept returns or exchanges after fulfillment for change of mind, an incorrect size chosen by the customer, or a color preference. Please review the size, color, design, and delivery details before ordering. This restriction does not remove the cancellation rights or product-issue protections below.

Cancellations until fulfillment

You may request cancellation before the affected item is fulfilled for shipment. Requests received before fulfillment will be accepted and a refund will be issued. Once an item has shipped, it cannot be canceled. If an order is partly fulfilled, only its unfulfilled items remain eligible for ordinary cancellation.

Email submitoromesupport@gmail.com with your order number and the items you want to cancel. You may also use an order or account cancellation option if one is available. We will confirm the cancellation and refund. After fulfillment, ordinary cancellation and change-of-mind returns are unavailable; the exceptions below still apply.

Damaged, defective, incorrect, or missing items

If an item arrives damaged, defective, or different from what you ordered, or an order does not arrive, contact customer care promptly with your order number and, where practical, photographs and a description of the issue. We will investigate and provide an appropriate replacement, repair, or refund consistent with applicable law.

Do not send items to any address without our return instructions. When an approved return is needed because we supplied a defective or incorrect item, we cover reasonable return shipping. Arrangements with our service providers do not reduce your rights against Submit to Rome.

Refunds

Refunds for accepted cancellations or other approved or legally required refunds are issued to the original payment method. A full-order cancellation before fulfillment includes the amounts paid for the canceled items, associated taxes, and any original shipping charge. Partial cancellations include the canceled items and their associated taxes, with shipping refunded where applicable or required by law.

We initiate refunds promptly after confirming eligibility and within applicable legal deadlines. Your payment provider or bank may take additional time to post the refund. We will notify you when it has been issued.

Delays and rights required by law

If we cannot ship within the stated shipment period, we will provide any legally required delay notice and choice to consent to a revised shipping date or cancel for a refund. Where no shipment period was stated, applicable statutory shipment deadlines still apply.

Nothing in this policy excludes rights or remedies that cannot lawfully be waived. Policy changes apply to later purchases and do not remove rights attached to an existing order.

Customer care

For questions or requests about this policy, email submitoromesupport@gmail.com.